Troubleshooting

HumVision Cannot Find My Recording

Steps to try when a recording will not open.

No Sonar Channels Appear

What to check when the viewer is empty.

No GPS Track Appears

What to check when GPS is missing.

Side-Scan View Is Unavailable

Why the side-scan view may not open for a recording.

Mosaic Is Unavailable

Why the Mosaic option is greyed out.

Google Earth Does Not Open

Steps to try when a KML or KMZ will not open in Google Earth.

Map Tiles Are Not Loading

What to check when the GPS map is blank.

Upload Failed

Why a share upload failed and what to try next.

Download Failed

Why a shared download failed and what to try next.

The App Is Slow with a Large Recording

Tips for working with long passes.

I Opened the Wrong Folder

Reset and choose the correct recording folder.