Troubleshooting

Give fast answers when something breaks.

• HumVision Cannot Find My RecordingSteps to try when a recording will not open.
• No Sonar Channels AppearWhat to check when the viewer is empty.
• No GPS Track AppearsWhat to check when GPS is missing.
• Side-Scan View Is UnavailableWhy the side-scan view may not open for a recording.
• Mosaic Is UnavailableWhy the Mosaic option is greyed out.
• Google Earth Does Not OpenSteps to try when a KML or KMZ will not open in Google Earth.
• Map Tiles Are Not LoadingWhat to check when the GPS map is blank.
• Upload FailedWhy a share upload failed and what to try next.
• Download FailedWhy a shared download failed and what to try next.
• The App Is Slow with a Large RecordingTips for working with long passes.
• I Opened the Wrong FolderReset and choose the correct recording folder.