Download Failed
Why a shared download failed and what to try next.
Use this when
You clicked a shared recording shared by a teammate and the download stopped before the viewer opened, or an error toast appeared saying the download failed.
Common reasons
- The recording has not finished uploading yet — The download button only activates when the teammate's upload is complete. If their upload is still in progress or stuck in a failed state, the recording is not available to download.
- No folder was selected — The app asks you to pick a destination folder before downloading. Cancelling that picker silently exits without downloading anything.
- Network drop during transfer — Downloads transfer the full recording archive in one pass. Losing the connection mid-transfer fails the download.
- Destination folder is read-only or on a full disk — The app needs write access to the folder you choose and enough free space for the recording.
- Downloaded OK but could not be opened — After the transfer completes, the app tries to read the extracted recording. If the destination path is on a network share or an ejected drive, this step can fail even though the bytes arrived.
How to check
- Look at the status badge on the shared recording card. If it shows Uploading or Failed, the file is not ready to download — wait for the owner to complete or retry their upload.
- Check that the destination folder you selected exists and that you have write permission to it.
- Check available disk space on the destination drive.
What to try next
- Click the recording card again to retry the download. Pick a destination folder on your local drive, not a network share or external drive that might disconnect.
- If the badge shows Failed on the owner's end, ask them to retry the upload first.
- Choose a destination folder with plenty of free space. Multi-hour recordings can be several gigabytes.
- If the download succeeds but the viewer does not open, go to Home > Open Folder and browse to the folder you selected during download to open it manually.
- On macOS, confirm the app has permission to access the destination folder: System Settings > Privacy & Security > Files and Folders.
If it still does not work
Contact support at support@gethumvision.com. Include the recording name, the error message from the toast, and the destination path you chose.