HUMVISION

Use HumVision Offline

How the license check-in works when you are off-grid.

Use this when

You are heading into the field without internet access — a remote lake, a boat with no cell coverage, or anywhere you cannot reach the license server — and want to know how long the app will keep working.

Before you start

HumVision validates your account when you sign in and again each time you open the app while online. Each check-in saves a signed license on your computer. HumVision verifies that license itself, so it keeps working offline, and editing the saved license or setting the computer's clock back does not add offline time or trial days.

How the offline window works

On Pro, Team, and Department, HumVision runs fully offline for up to 90 days after your last successful check-in.

The app moves through three stages as days accumulate without a check-in:

Days offlineWhat happens
0 – 29Full access, no warnings.
30 – 39A yellow banner appears. Tap Refresh now next time you are online.
40 – 89The banner turns red. You can still open and review recordings.
90 or moreThe app locks and returns to the sign-in screen.

Free trial

A free trial must check in at least every 14 days. A yellow banner appears during the last 3 days. On day 14 without a check-in, the app locks until you connect. The trial still ends on its end date, whether or not you are online.

Checking in when you return online

  1. Connect to the internet.
  2. Open HumVision. It checks in automatically on launch.
  3. If a warning banner is still visible, tap Refresh now in the banner to check in immediately.

The banner clears once the check-in succeeds.

What you should see

The banner disappears. The Last verified date in Settings > Billing updates to today.

If it does not work

  • Banner stays after tapping Refresh now — the check-in did not complete. Confirm you have an active internet connection, then tap Refresh now again.
  • App locked before 90 days — free trials lock after 14 days without a check-in. Connect to the internet and click Refresh on the sign-in screen.
  • Reinstalling HumVision — reinstalling does not reset the offline window. If the reinstall removed the saved license, HumVision needs to check in online before it opens again.
  • The trial or offline window ended early after the computer's clock was wrong — HumVision never counts time backward, so a clock that was set ahead by mistake can use up offline days. Fix the clock, connect to the internet, and check in. The check-in resets HumVision to the correct time.
  • No internet available mid-trip — you do not need to check in while you are out. As long as you checked in within the past 90 days before leaving (14 days on a free trial), the app will keep working.

More in Account and Billing

Back to Account and Billing